Frequently Asked Questions

What currencies can I use at BitReels casino?
BitReels online casino accepts USD, AUD, NOK, NZD, JPY, BRL, RUB, PLN, INR, BTC, BCH, ETH, LTC, DOG, and USDT currencies. Remember to add your preferred currency to your profile before depositing.
I’ve forgotten my password. What should I do?
If you’ve forgotten your password, click on the ‘Forgot Password’ tab beneath the login form and click on the link you’ll receive in your email address. If this doesn’t work, contact customer support via email or live chat.
Is my personal information safe at BitReels casino?
Yes, it is. Here at BitReels we use the latest encryption technology to process your personal information and activity to ensure it is handled securely.
What is the KYC process?
The KYC (Know Your Customer) process is a security feature which requires you to submit the following documents:
  • Proof of Identity: passport, driver’s license, or other official document
  • Proof of Address: utility bill, phone bill, or bank statement in which your name and address are fully indicated
  • Payment: screenshot or photo from online blank, bank statement, Skrill page, etc. showing your deposit at BitReels
  • This is done to comply with the gambling regulations put into place by the Government of Curacao. It is also in line with anti-money laundering legislation.
    How do I submit my verification documents at BitReels?
    You can submit your verification documents in jpg, png, or pdf form within the ‘Verification’ section of your BitReels casino profile. The maximum size of each document is 2MB.
    Is it safe to play at BitReels casino?
    Yes, it is. BitReels casino is licensed and regulated by the Government of Curacao and follows all the gambling regulations in its jurisdictions. BitReels online casino offers several layers of personal security including data encryption, passwords, and two-step authentication procedures.
    How can I deposit at BitReels casino?
    To deposit at BitReels casino, you’ll first need to open an account and go to your wallet. Click on ‘Deposit’ and select your preferred payment method. If you’re using credit cards, you’ll need to input your details here. If you’re using an external fiat or crypto wallet, you’ll need to connect these. Once done, input the amount you wish to deposit, confirm it, and you’re good to go.
    Do I have to pay to deposit at BitReels online casino?
    No, you don’t. BitReels doesn’t charge any fees for on-site transactions. However, your selected payment method might, so remember to check the terms and conditions of your preferred provider.
    What deposit methods can I find at BitReels casino?
    You can use the following deposit methods at BitReels online casino:

    Bitcoin Cash
    How can I deposit with crypto at BitReels?
    To deposit using cryptocurrency at BitReels casino, you first need to connect your crypto wallet to your casino one. Once done, you can set up your transfer in the same way you would make any other online purchase. Remember to select the correct provider.
    Can I use someone else’s card to deposit at BitReels?
    No, you cannot. For security purposes, you can only use a card in your name to carry out transactions at BitReels online casino.
    What should I do if my deposit fails?
    BitReels online casino only accepts deposits from jurisdictions where online gambling is allowed by law. If you are in a jurisdiction where online gambling is illegal, the system won’t allow you to deposit. Should you be in a legal jurisdiction and keep on having issues to deposit, contact customer support.
    Can I withdraw using the same payment method as I used to deposit at BitReels casino?
    No, you cannot. Some deposit methods aren’t available for withdrawals. Here’s a full list of payment methods you can use to withdraw your funds:
    Bank Transfer
    iDebit Banking
    Bitcoin Cash
    Do I have to pay to withdraw my funds from my BitReels casino account?
    No, you don’t. All transactions at BitReels casino are free of charge. However, keep in mind that your payment provider may impose fees, so remember to check this out before committing to a provider.
    Why cant I withdraw my funds at BitReels casino?
    If you cannot withdraw, it may be because you have to go through the KYC (Know Your Customer) process. This is where you’ll need to submit proof of identity, proof of address, and proof of payment. If you have already done this, please contact customer support.
    How fast will my withdrawal from BitReels casino be processed?
    The processing time of withdrawals depends on the payment provider you use. E-wallets and cryptocurrency methods are processed instantly. Bank transfers and credit cards, on the other hand, can take up to 5 working days to be processed.
    I am using cryptocurrency. Why can’t I see all the games at BitReels?
    Since not all slot games support cryptocurrency, you won’t be able to see all of them. If you’re looking for a non-crypto game, we suggest making a deposit using one of our many fiat currency payment methods like Skrill or Mastercard.
    What providers can I find at BitReels casino?
    You’ll find plenty of well-known software providers at BitReels online casino. These include top names like Amatic Industries, Microgaming, Red Tiger Gaming, Habanero, NetEnt, NYX, BGaming, Push Gaming, Quickspin, Skywind, Evolution Gaming, Relax Gaming, and many others.
    What kind of games can I play at BitReels casino?
    There are 6500++ real money slots and games for you to choose from at BitReels. These include video slots, live blackjack, live roulette, live game shows, table games, and many others. Have a look through the BitReels casino lobby and try some out for free before staking real cash.
    My game froze. Did I lose my winnings?
    No, you didn’t. If your game froze, refresh the page and reload the game. Your winnings should be credited to you automatically. If the problem persists, please contact customer support.
    Are the games at BitReels casino fair?
    Yes, they are. All the games at BitReels casino use a RNG (Random Number Generator) to ensure fairness and randomness with the games’ outcome.
    Responsible Gaming
    Can I close my account for a short period of time?
    Yes, you can. Simply click on the ‘Responsible Gaming’ tab within your account and scroll down to the ‘self-exclusion’ section. Fill in the necessary details and you’ll be suspended. If you need more help, you can contact a customer support agent.
    Where can I find information about responsible gaming at BitReels casino?
    You’ll find detailed information related to responsible gaming at BitReels casino in the tab located in the footer and within your account. Read about deposit limits, loss limits, wager limits, self-exclusion, cooling off periods, and self-assessments. If you have any other questions, email the BitReels customer support team or contact them via live chat.
    Where can I set limits at BitReels casino?
    You can set deposit, loss, and wager limits at BitReels casino within your account. You can also add session limits and the cooling off periods. Limits can be set per day, week, or month.

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